Kamoto Copper Company Société Anonyme, KCC SA in acronym, is a Congolese company operating in Kolwezi, capital of the province of Lualaba, in the Democratic Republic of Congo.

KCC SA exploits copper and cobalt ores on a large scale. It includes an underground mine, open-pit mines and integrated metallurgical facilities. The operation has one of the largest copper reserves in the world, with a current life of over 25 years.

As an industrial mining company, we provide safe workplaces and support the sustainable development of the local economy. We maintain a constructive and open dialogue with the communities that host us, as well as with the provincial and national government.

Job description

Under the direct supervision of the Information System Manager, the position holder will be responsible for leading and managing application support services across both IT and OT environments.

This position plays a critical role in maintaining operational continuity and supporting the site’s digital transformation strategy.

The role oversees application support teams, manages vendor relationships, ensures SLA compliance, and drives operational excellence in service delivery. The incumbent acts as a bridge between business stakeholders and IT technical teams, ensuring that applications effectively support both operational and strategic objectives.

His/Her responsibilities will include, but are not limited to:

1. Leadership & Personnel Management

• Lead, train, and coach application support engineers and analysts.
• Conduct performance reviews, set goals, and manage career development for junior team members.
• Schedule staff to ensure 24/7 or continuous support coverage.
• Develop team capability through training and succession planning.
• Foster a culture of accountability, collaboration, and continuous improvement.

2. Application Support & Service Delivery

• Lead and manage the end-to-end application support lifecycle (Incident, Problem, Change, and Release Management).
• Ensure high availability and optimal performance of enterprise applications (e.g., ERP, InHouse applications, Business applications, BI and reporting systems).
• Monitor and report on system performance, KPIs, and SLAs.
• Ensure that all support requests are dealt with according to agreed-upon service-level agreements (SLAs).
• Drive root cause analysis and implement permanent fixes for recurring incidents.
• Ensure proper documentation of support procedures and knowledge base.
• Maintain the health of applications, ensuring they are updated, secure, and functioning optimally.

3. Strategic & Technical Oversight

• Develop, implement, and maintain policies and procedures for support services.
• Coordinate with development teams for the promotion of new code to production environments.
• Drive post-mortem analysis for major incidents to implement preventative measures.
• Act as primary escalation point for business-critical application issues.
• Support internal and external audits related to application systems.
• Engage with business units to understand operational requirements and service expectations.
• Implement change control procedures to minimize operational risk.

4. Stakeholder Management & Communication

• Act as the primary technical point of contact between IT and business users.
• Generate and analyze reports on trends, system performance, and ticket resolution for senior management.

Job requirements

Qualifications and experience

• Hold a bachelor's degree in software engineering, information systems or related field.
• Have ITIL Certification and relevant ERP or enterprise system certifications is advantageous.
• Have at least 5 to 8 years of experience in IT, with at least 3 to 5 years in application support leadership.
• Have practical experience supporting enterprise systems such as SAP, Coupa, Power BI, or similar platforms.
• Have strong understanding of IT service management processes.

Technical skills

• Database fundamentals (SQL knowledge desirable).
• Understanding of integration frameworks and APIs.
• Cybersecurity and compliance awareness.
• Root cause analysis and troubleshooting.
• Compliance with cybersecurity frameworks (ISO 27001).
• Security patching and vulnerability management.

Attitudes / Behaviors

• Strong leadership and decision-making skills.
• Excellent communication and stakeholder engagement abilities.
• Analytical thinking and problem-solving orientation.
• High sense of accountability and service ownership.
• Ability to perform under pressure in a 24/7 operational environment.
• Managing priorities and delivering results within tight deadlines.
• Pay close attention to detail and quality.
• To be innovative, proactive and oriented towards continuous improvement.
• Adopt a professional, resilient and collaborative attitude.

KCC SA does not accept applications submitted by people under the age of eighteen (18). In accordance with article 1 of the Labor Code of the Democratic Republic of Congo, KCC SA receives all applications without distinction or discrimination. However, as part of its Equal Opportunity, Diversity, Equity and Inclusion program, applications from women are strongly encouraged.

In accordance with our Compliance Policy and Code of Conduct, KCC SA or its employees do not receive any remuneration or benefits of any kind at any stage of the recruitment process. Violators are subject to legal action.

Any act or attempt of bribery related to this job application must be reported via the Glencore Group Raising Concerns Programme channels. Please scan the QR code to access the channels.

Furthermore, KCC SA pursues the objective of a transparent, fair and equitable recruitment process and, therefore, does not tolerate any interference or intervention in any way whatsoever in its recruitment process. Any failure on this point will result in the immediate disqualification of the candidate concerned.