Watu Wetu SAS, WW SAS in acronym, is a company under Congolese law operating in Kolwezi, capital of the province of Lualaba in the Democratic Republic of Congo, with the main activity of managing a medical service for businesses and A training center. WW SAS serves the companies Kamoto Copper Company SA and Mutanda Mining SARL which are its main shareholders.

The company covers the medical care of all employees of these two companies as well as their family members.

WW SAS comprises three facilities, namely Watu Wetu Clinic in Mumi, Watu Wetu City Site and Watu Wetu Hospital in KCC. With additional services provided by third-party healthcare facilities for employees and dependents located in Lubumbashi and Kinshasa, as well as those referred for specialized treatment not available in Kolwezi.

Watu Wetu SAS provides health services to a population of approximately 70,000 people.

Watu Wetu Sas / Medical

Kolwezi, Lualaba, DRC

Number of position(s): 01 (One)

Job level: Supervisory Staff

Type of contract: Permanent contract

Application deadline: June 18, 2025

Job Description

Under the direct supervision of the IT Support Supervisor, the incumbent will be required to assist the IT Support Supervisor by ensuring the proper functioning of the IT Park, responding to user needs, resolving IT problems and carrying out all other work assigned to him/her,

He will have, among other things, the following responsibilities (non-exhaustive):

• Provide preventive and corrective maintenance to IT equipment including computers, printers and other peripherals.
• Provide assistance to users by answering their questions, resolving technical problems, and helping them use computers and software effectively.
• Participate in the planning, implementation and management of IT projects, such as the implementation of new systems or migration to new technologies.
• Configure, monitor and maintain computer networks to ensure stable and secure connectivity.
• Implement security measures to protect systems and data from threats, such as viruses, malware and computer attacks.
• Stay up to date on the latest trends and technological developments to recommend appropriate improvements and updates.
• Ensure data transfers between different workstations.
• Install and configure computers and other IT equipment and ensure their accounting.
• Attend to, analyze and prioritize hardware and software incidents.
• Detect, diagnose and resolve computer and peripheral failures
• Assist with the connectivity of hardware or other biomedical equipment requiring IT support

Job requirements.

Attitude / Behavior.

• Empathy: Having the ability to understand and put yourself in other people's shoes.
• Empathy helps build trust and foster open communication.
• Common sense
• Fair and impartial
• Organized and structured in his work
• Rigorous, meticulous, attentive to details.
• Proactive, courteous.
• Maintain confidentiality.
• Know how to be discreet.
• Ability to innovate and identify priorities.
• Ability to work under pressure and meet deadlines.